Privacy Policy

Effective Date: May 20, 2026 Business Name: Bridge & Build Renovations Website: https://fortworthrenos.com/ Contact: support@bridgeandbuildrenovations.com | +1 682-499-2969 1. Introduction Bridge & Build Renovations respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a contact form, request a consultation, use an estimator tool, communicate with us by phone, email, or text message, or interact with our services. By using our website or submitting information to us, you agree to the practices described in this Privacy Policy. 2. Information We Collect We may collect personal information directly from you when you interact with our website, submit a form, request a consultation, call us, email us, text us, or otherwise communicate with us. The information we collect may include: Name Email address Phone number Property or project location, if provided Project type, such as bathroom remodel, kitchen remodel, or full-home renovation Project details and renovation preferences Budget information Desired project timeline Messages, questions, and communication history SMS/text message opt-in and opt-out records Any other information you choose to provide We may also collect certain technical information automatically, such as IP address, browser type, device type, pages visited, referring website, date and time of visit, and general website usage data. 3. SMS Consent Information If you opt in to receive text messages from Bridge & Build Renovations, we may collect and maintain records related to your SMS consent, including: Phone number Date and time of consent Method of consent, such as website form, estimator form, phone call, paper form, or text keyword Language shown to you at the time of consent IP address or digital source, when available Message history Opt-out requests, including STOP requests Help requests, including HELP requests This information is used to document consent, provide requested communications, honor opt-out requests, and comply with applicable messaging requirements. 4. How We Use Your Information We may use your information to: Respond to inquiries and consultation requests Contact you about your renovation project Schedule consultations or appointments Provide estimates, project information, or follow-up communication Send appointment reminders and project updates Send SMS/text messages if you have opted in Provide customer support Improve our website, services, marketing, and customer experience Maintain internal business records Protect against fraud, misuse, or unauthorized activity Comply with legal, regulatory, carrier, and A2P/10DLC messaging requirements 5. Text Messaging and Mobile Communications When you provide your phone number and opt in to receive text messages from Bridge & Build Renovations, you consent to receive SMS/MMS messages related to your inquiry, consultation, estimate, appointment, project, customer service, and, where permitted, promotional communications. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us at support@bridgeandbuildrenovations.com or +1 682-499-2969. Consent to receive text messages is not a condition of purchasing any products or services. 6. A2P/10DLC Mobile Information Non-Sharing Policy No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Bridge & Build Renovations does not sell, rent, or share SMS opt-in lists, mobile phone numbers, or text messaging consent data with third parties or affiliates for their own marketing or promotional purposes. 7. How We Share Information We may share limited personal information with trusted service providers who help us operate our business and provide services, such as: Website hosting providers CRM and communication platforms Scheduling tools Email service providers SMS/text messaging providers Analytics providers Customer service support providers Payment processors, if applicable Contractors or project-related vendors, when necessary to provide requested services These service providers are only authorized to use information as necessary to provide services to Bridge & Build Renovations. We may also disclose information when required by law, subpoena, court order, legal process, government request, or when we believe disclosure is necessary to protect our rights, customers, property, safety, or business operations. 8. We Do Not Sell Personal Information Bridge & Build Renovations does not sell your personal information. We do not sell, rent, or trade your mobile phone number, SMS consent records, or text messaging opt-in data. 9. Cookies and Tracking Technologies Our website may use cookies, pixels, analytics tools, or similar technologies to improve website performance, understand visitor activity, measure marketing effectiveness, and enhance user experience. You can usually adjust your browser settings to refuse or remove cookies. Some website features may not function properly if cookies are disabled. 10. Third-Party Websites and Tools Our website may link to third-party websites, applications, estimator tools, scheduling platforms, payment processors, or other services. We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you use. 11. Data Security We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, disclosure, alteration, or misuse. However, no website, online system, email system, SMS platform, or electronic storage method is completely secure. We cannot guarantee absolute security of your information. 12. Data Retention We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining business records, documenting consent, resolving disputes, complying with legal obligations, and enforcing agreements. SMS opt-in and opt-out records may be retained as needed to comply with messaging rules, carrier requirements, and legal obligations. 13. Your Choices You may contact us to request that we update, correct, or delete certain personal information, subject to legal, contractual, or business recordkeeping requirements. You may opt out of marketing emails by following the unsubscribe instructions in the email or contacting us directly. You may opt out of text messages at any time by replying STOP. For help with text messages, reply HELP. 14. Children’s Privacy Our website and services are intended for adults and property owners seeking renovation-related services. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it. 15. Texas and United States Users Bridge & Build Renovations is based in Texas and primarily provides services in the Fort Worth and Dallas–Fort Worth area. If you access our website from outside the United States, you understand that your information may be processed in the United States. 16. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Your continued use of the website after changes are posted means you accept the updated Privacy Policy. 17. Contact Us If you have questions about this Privacy Policy or want to exercise your privacy choices, please contact: Bridge & Build Renovations Email: support@bridgeandbuildrenovations.com Phone: +1 682-499-2969 Website: https://fortworthrenos.com/